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Problem-Solving Group
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Problem-Solving Group : ウィキペディア英語版
Problem-Solving Group

Problem-Solving Group (PSG) is a team of problem management and technical support staff that is formed to investigate and diagnose a recurring IT problem.
==Background==

The concept of the Problem-Solving Group was introduced in ''ITIL Service Operation 2007'' but was removed from ''ITIL Service Operation 2011''.

抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
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