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Problem-Solving Group : ウィキペディア英語版 | Problem-Solving Group
Problem-Solving Group (PSG) is a team of problem management and technical support staff that is formed to investigate and diagnose a recurring IT problem. ==Background==
The concept of the Problem-Solving Group was introduced in ''ITIL Service Operation 2007'' but was removed from ''ITIL Service Operation 2011''.
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Problem-Solving Group」の詳細全文を読む
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